Taplemat (“we”, “us”, “our”) operates the website taplemat.com (the “Site”) and sells silicone placemats, silicone kitchenware, and related kitchen products (the “Products”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make purchases on the Site. By using the Site, you consent to the practices described in this Policy.
1. Information We Collect
1.1 Personal Information You Provide
- Account & Contact: name, email address, phone number, shipping/billing address
- Order Information: payment details (we do not store full credit card numbers), order history, delivery instructions
- Customer Service: chat logs, feedback, support tickets, and any information you send us
- Marketing: information submitted to subscribe to newsletters, promotions, or surveys
1.2 Automatically Collected Information
- Device & Log Data: IP address, browser type, operating system, device model, access time, pages viewed, clickstream data
- Cookies & Similar Technologies: small files stored on your device to remember preferences, analyze traffic, and personalize your experience. You may disable cookies via your browser settings.
2. How We Use Your Information
We use your information only for:
- Processing and fulfilling orders, including shipping, delivery, and after-sales support
- Creating, maintaining, and managing your account
- Communicating with you about orders, updates, customer service, and promotions (with your consent)
- Improving our Products, Site functionality, and user experience
- Detecting and preventing fraud, unauthorized access, and other harmful activities
- Complying with legal obligations and enforcing our Terms & Conditions
3. Information Sharing & Disclosure
We do NOT sell, rent, or lease your personal information.
We may share your information only in the limited circumstances below:
- Service Providers: with third parties who assist us in operating the Site, processing payments, shipping orders, or providing support (e.g., logistics carriers, payment processors, cloud hosts). These providers are bound by confidentiality agreements.
- Legal Requirements: when required by law, court order, or government regulation; to protect our legal rights or the safety of users.
- Business Transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
4. Data Retention & Security
- Retention Period: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
- Storage Location: Your data is primarily stored on secure servers located in China.
- Security Measures: We implement industry-standard safeguards, including HTTPS encryption, secure payment gateways, access controls, and regular security audits. However, no electronic transmission or storage is 100% secure.
5. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Delete your account or personal data
- Withdraw consent for marketing communications
- Request data portability
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at contact@taplemat.com.
6. Children’s Privacy
Our Site is intended for use by adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have collected data from a child, please contact us immediately.
7. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including China. We take appropriate measures to ensure your data remains protected in accordance with applicable laws.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Brand: taplemat
Email: contact@taplemat.com
Phone: +86-0662-3388811
Address: Guangkou 3rd Lane, Chaopu Village, Bayi Village Committee, Yashao Town, Yangdong District, Yangjiang City, Guangdong Province, China