These Terms of Service (hereinafter referred to as the "Terms") are formulated by taplemat ("we", "us", "our"). They apply to all services provided by the official website of taplemat (Domain: taplemat.com, hereinafter referred to as the "Website"). By accessing, browsing, registering an account, placing orders or using any functions of the Website, you confirm that you have read, understood and fully agreed to all provisions herein. If you do not accept any part of these Terms, please stop using the Website and related services immediately.
1. Definitions & Scope of Application
1.1 User: Any natural person, legal entity or organization who accesses, registers, logs in, conducts transactions or uses services on the Website.
1.2 Products: Silicone placemats, silicone kitchenware, kitchen utensils and related accessories displayed and sold on the Website.
1.3 Services: Including but not limited to product display, online consultation, account registration, order submission, online payment, logistics delivery, after-sales service and campaign participation.
1.4 These Terms, together with our Privacy Policy, constitute the complete user agreement and shall be binding on all users.
2. Account Registration & Usage Rules
2.1 When registering an account, you shall provide true, legal, accurate and complete information, and update relevant information timely when changes occur.
2.2 You shall keep your account name, password and verification codes safe. You are fully liable for all activities conducted under your account. Account transfer, rental, sale or theft is strictly prohibited.
2.3 We have the right to temporarily freeze, restrict or permanently close accounts with abnormal login or violations without prior notice.
3. Orders, Pricing & Transaction Rules
3.1 Product prices, specifications, inventory and campaign rules are subject to the real-time display on the Website. Price adjustments shall not affect paid valid orders.
3.2 The sales contract takes effect once you submit and complete payment for an order. We reserve the right to reject or cancel orders due to out-of-stock, pricing errors or malicious orders, and will refund the full amount accordingly.
3.3 Please fill in correct shipping address and contact information. We shall not be responsible for delivery failure, wrong delivery or delay caused by incorrect information.
4. Delivery, Receipt & Goods Inspection
4.1 Delivery methods, coverage, shipping fees and estimated delivery time are subject to the rules displayed on the Website and checkout page.
4.2 Please inspect the package and goods upon receipt. If you find damage, missing items, wrong goods or quality problems, please take photos as evidence and contact customer service immediately.
4.3 Extra logistics costs and losses caused by unreasonable refusal of acceptance, return without reason or repeated address changes shall be borne by you.
5. After-sales, Return & Warranty Policy
5.1 We provide after-sales, repair, return and exchange services in accordance with relevant national laws, regulations and industry standards.
5.2 Reasonable return without reason is allowed on the premise that products, original packages and accessories are intact and resalable. Customized products and clearance items are excluded.
5.3 We will bear round-trip shipping fees and provide return, exchange or repair services for products with inherent quality defects. Free warranty does not cover damage caused by man-made destruction, improper use, unauthorized modification or force majeure.
5.4 Please follow our official process for returns. We are not responsible for loss or damage caused by unauthorized return shipment.
6. Intellectual Property Rights
6.1 All content on the Website, including but not limited to texts, trademarks, logos, images, videos, product designs, page layouts and copywriting, is the intellectual property of taplemat.
6.2 Without our written authorization, no party may copy, repost, modify, capture screenshots, spread, use for commercial purposes, create mirror sites or crawl Website data. Unauthorized use of brand logos and product images is forbidden.
6.3 We will pursue full legal liabilities for any intellectual property infringement.
7. Prohibited Behaviors
You shall not engage in the following activities while using the Website:
(1) Acts violating national laws, regulations and public order and good morals;
(2) Publishing or disseminating pornographic, violent, false, infringing or fraudulent information;
(3) Brushing orders, cashing out, launching network attacks, harassing or defaming others;
(4) Using plug-ins, crawlers or malicious programs to interfere with normal operation of the Website;
(5) Any other acts that damage the legitimate rights and interests of us, other users or third parties.
8. Disclaimer
8.1 We shall not be liable for service suspension, delay or failure to perform obligations caused by force majeure (natural disasters, epidemic, traffic control, government policy adjustments, etc.), third-party network failure, logistics suspension or telecommunication interruption. We will publish notices and make reasonable remedies actively.
8.2 We are not liable for indirect loss, loss of expected profits or incidental damages arising from your use of products, unless otherwise stipulated by law.
8.3 The Website may contain third-party links. Third-party websites operate independently, and we assume no responsibility for their content, services and security.
9. Service Modification, Suspension & Termination
9.1 We have the right to update, adjust, suspend or terminate part or all services according to operation needs. Major changes will be prominently posted on the Website.
9.2 If you violate these Terms, we may terminate the service and close your account unilaterally, and reserve the right to claim compensation.
9.3 Clauses concerning intellectual property, disclaimer and dispute resolution shall remain valid after termination of these Terms.
10. Privacy Protection
Your personal information collected during service use is handled in accordance with our Privacy Policy. The Privacy Policy and these Terms have equal legal effect.
11. Amendment of Terms
We reserve the right to revise these Terms at any time. Revised Terms shall take effect upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.
12. Governing Law & Dispute Resolution
12.1 The formation, performance, interpretation and dispute resolution of these Terms shall be governed by the laws of Mainland China.
12.2 Any dispute arising out of the use of services shall be resolved through friendly negotiation first. If negotiation fails, either party may file a lawsuit with the competent people's court located where we are based.
13. Contact Information
Brand: taplemat
Email: contact@taplemat.com
Phone: +86-0662-3388811
Address: Guangkou 3rd Lane, Chaopu Village, Bayi Village Committee, Yashao Town, Yangdong District, Yangjiang City, Guangdong Province, China